Net Zero Cloud

ESG reporting can be complex and time-consuming without the right tools. This is where Salesforce Net Zero Cloud comes in. It’s an ESG data and reporting platform that helps businesses centralize all their sustainability information, automate compliance, and forecast future emissions.

Core Features

1. Climate Action Dashboard: One Place for All ESG Data

Instead of tracking ESG data (e.g. carbon emissions, energy consumption, etc.) in spreadsheets and separate systems, Net Zero Cloud centralizes everything in one dashboard.

What it does:

• Provides an overview of total carbon emissions (broken down by Scope 1, 2, and 3)

• Shows emissions by country, region, and business unit

• Compares year-over-year sustainability performance

2. AI-Powered ESG Reporting

Manually compiling ESG reports can take weeks. Net Zero Cloud automates this process using Agentforce AI.

What it does:

• Uses AI to generate first drafts of sustainability reports

• Aligns reports with regulations like CSRD, GRI, SASB, and CDP

• Identifies missing data and suggests what to include

3. Carbon Accounting and Emissions Tracking

Many businesses struggle with calculating their carbon footprint, especially for Scope 3 emissions (indirect emissions from suppliers).

What it does:

• Uses verified emissions factors, such as data from the US Environmental Protection Agency (EPA)

• Converts energy data (fuel, electricity, business travel) into CO2 emissions

4. Supplier and Value Chain Emissions Tracking

A company’s emissions don't just come from its own operations—suppliers, subsidiaries, and business partners also contribute.

What it does:

• Tracks supplier emissions and sustainability performance

• Helps subsidiaries and franchises report their real-time emissions

• Consolidates all emissions data across the supply chain

5. Sustainability Forecasting and Scenario Planning

Net Zero Cloud helps businesses plan for the future by simulating different sustainability strategies.

What it does:

• What-If Analysis: Tests different sustainability plans (e.g., switching to solar energy, reducing travel)

• Program Analysis: Compares cost vs. impact of green initiatives

• Investment Efficiency: Helps businesses prioritize high-impact sustainability projects

Integrations

Net Zero Cloud integrates with other Salesforce tools to expand its ESG capabilities.

• MuleSoft – Connects Net Zero Cloud with external ESG data sources

• Experience Cloud – Allows subsidiaries and franchises to report sustainability data

• CRM Analytics – Provides custom sustainability dashboards

• Field Service – Integrates fleet and logistics data for emissions tracking

Net Zero Cloud also connects with third-party sustainability and risk management apps, including Riskonnect, CSR Hub, and SpecRight.

How is Net Zero Cloud Different from Other ESG Platforms?

• Covers all ESG aspects – Tracks not just carbon emissions but also social and governance metrics

• Automated ESG reporting – Uses AI to generate reports instead of relying on manual data entry

• Deep supply chain tracking – Helps businesses measure Scope 3 emissions from suppliers

• Salesforce integration – Works seamlessly with existing Salesforce tools and partner apps

Watch this video discussion to learn about Net Zero Cloud in detail.

Case study: TELUS

The Challenge

TELUS, a major Canadian technology and telecommunications company, is working toward carbon neutrality by 2030. As part of this goal, the company faces challenges in emissions tracking, particularly Scope 3 emissions, which come from its supply chain and downstream operations. These indirect emissions make up the majority of TELUS' total carbon footprint, exceeding three million tonnes per year, compared to its Scope 1 and 2 emissions of 253,000 tonnes. Accurately capturing and reporting these emissions is critical, as regulatory requirements and stakeholder expectations continue to rise.

Why It Matters

Scope 3 emissions are among the most difficult to track because they involve data from third parties, such as suppliers and distribution channels. This data is often spread across different systems, making it challenging to consolidate and report. However, understanding Scope 3 emissions is crucial for achieving science-based carbon reduction targets and ensuring compliance with sustainability frameworks.

The Solution

To overcome these challenges, TELUS implemented Salesforce Net Zero Cloud to streamline its carbon accounting process. The platform pulls more than 300,000 records annually from various internal and external sources, consolidating emissions data related to fuel usage, power consumption, remote operations, and environmental compliance. By using real-time data aggregation and automated reporting, TELUS can easily track emissions, identify trends, and pinpoint areas for improvement.

"Net Zero Cloud offers a consistent approach and calculation for everything, so we know we’re accurate and transparent with our stakeholders. We’re also able to plan and execute on our climate action goals much more effectively.”

— Terry Hickey, Sr. Sustainability Strategy Manager, TELUS

The Results

• Data Transparency & Accuracy: Net Zero Cloud provides TELUS with a centralized dashboard for sustainability reporting, reducing calculation discrepancies and improving data accuracy.

• Improved Reporting Efficiency: Automating emissions data collection has enabled TELUS to generate investor-grade carbon accounting reports quickly and reliably.

• Stronger Climate Action Planning: With Net Zero Cloud’s data-driven insights, TELUS can better plan and execute its climate strategy, ensuring it stays on track to meet its 2030 carbon neutrality goal.

Source:

• Canadian Technology Company TELUS Taps Salesforce Net Zero Cloud for Emissions Reporting (https://www.salesforce.com/news/stories/telus-taps-salesforce-net-zero-cloud/)

Plans & Pricing

Salesforce Net Zero Cloud offers two main pricing plans designed to fit different levels of ESG reporting needs. The Starter plan is best for companies focusing on basic emissions tracking, while the Growth plan provides advanced features for businesses that need full ESG compliance and forecasting.

1. Net Zero Cloud Starter - $48,000 USD/Year

Best for businesses that need basic carbon emissions tracking and analytics dashboards.

Includes:

• Scope 1 & 2 Emissions Tracking – Measure direct emissions from company-owned operations and energy use.

• Basic Scope 3 Emissions Tracking (Light Version) – Covers business travel and freight emissions but not full supply chain emissions.

• Analytics Dashboards – View emissions trends in easy-to-use reports.

• Social & Governance Data Tracking – Includes employee diversity, equity, and inclusion (DEI) metrics.

• Data Gap Filling & OCR Document Reader – Helps manage missing data and extract information from documents automatically.

2. Net Zero Cloud Growth - $210,000 USD/Year

Best for businesses that need complete ESG tracking, compliance reporting, and AI-driven automation.

Includes everything in the Starter plan, plus:

• Full Scope 3 Emissions Tracking (Scope 3 Hub) – Covers supply chain emissions, purchased goods, and services.

• Waste & Water Impact Analysis – Track environmental sustainability beyond carbon emissions.

• AI-Generated ESG Reports – Uses Einstein AI to generate sustainability reports and assist with compliance.

• Compliance & Disclosure Hub – Pre-built reports for CSRD, SASB, GRI, and CDP frameworks.

• Science-Based Targets & Emission Forecasting – Predict future emissions and set reduction goals.

• Carbon Credit & Supplier Sustainability Data – Manage carbon offsets and track sustainability metrics for suppliers.

• Advanced Emission Factor Management – Ensures calculations are aligned with the latest global emission standards.

Add-Ons & Extra Features

Companies can extend Net Zero Cloud with additional features:

Advanced Analytics & Forecasting – $165/user/month
External Engagement Management (Supplier Scope 3 Data) – $60,000/org/year
Multi-Organization Support (Franchises & Subsidiaries) – $24,000/org/year
Additional Users – $25/user/month

Success Plans & Support

Salesforce offers three support tiers to help businesses maximize their use of Net Zero Cloud:

Standard Plan (Free) – Self-guided resources & documentation
Premier Plan (30% of license fees) – 24/7 support & expert guidance
Signature Plan (Custom Pricing) – Dedicated Customer Success Manager

Source:

• Net Zero Cloud Pricing | Salesforce US (https://www.salesforce.com/net-zero/pricing/)

Closing Insights

Salesforce Net Zero Cloud is one of the most comprehensive ESG platforms on the market, and it is a true luxury. It helps businesses track emissions, automate compliance, and forecast sustainability strategies—all within a single, AI-powered system.

For companies struggling with ESG data collection and reporting, Net Zero Cloud eliminates manual work and ensures compliance with regulations. If your business is looking for a reliable, automated, and AI-driven ESG solution, Salesforce Net Zero Cloud is a strong option to consider.