Summary
Details
- Global
Mandatory obligations include:
signing and complying with the Responsible Procurement Charter.
ensuring upstream suppliers and subcontractors meet comparable standards.
participating in third-party audits and assessments.
implementing required action plans.
complying with laws, human rights, labour, health, safety and environmental requirements.
Functionally mandatory obligations include:
emissions, water, waste and product data for strategic suppliers.
responsible sourcing evidence for food and beverage categories.
laundry, logistics and IT carbon data where relevant.
construction and FF&E sustainability data.
packaging and circularity documentation.
corrective action evidence.
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What’s Required
Accor’s framework functions as a private regulatory system because the Responsible Procurement Charter is systematically associated with purchasing or listing contracts and applies to suppliers, service providers and subcontractors across direct and indirect business relationships. Accor’s charter states that it formalises expectations throughout the value chain and is intended to be the cornerstone of sustainable commercial relationships. It also requires suppliers to comply with the Charter regardless of location, business volume or type of product or service supplied.
The framework is built around:
Responsible Procurement Charter.
Ethics and Corporate Social Responsibility Charter.
Astore procurement platform.
ESG reporting and CSRD-aligned disclosures.
Accor Carbon Tracker.
responsible food sourcing initiatives.
nature, biodiversity, water and circular economy policies.
supplier audits, assessments and corrective action plans.
property-level energy, water, waste and carbon management.
hotel owner and franchisee engagement.
Accor’s Responsible Procurement Charter is unusually explicit as a contractual instrument. Suppliers must sign the Charter, ensure their own suppliers and subcontractors respect its principles, provide Accor with an exhaustive list of their own suppliers and subcontractors working directly or indirectly for Accor, participate in third-party assessments and audits, and implement required action plans. The Charter states that it is an appendix to purchase or listing contracts and is therefore a contractual obligation.
1. Contractual supplier obligations
Accor suppliers are expected to comply with requirements covering:
ethics and business integrity.
human rights.
employee rights.
health and safety.
environmental protection.
compliance with applicable laws.
supplier and subcontractor cascade.
audit participation.
corrective action implementation.
transparency on upstream suppliers and subcontractors.
This creates a strong cascade model. Direct suppliers must not only comply internally. They must ensure that their own suppliers, service providers and subcontractors meet comparable standards. Accor also reserves the right to verify compliance deeper in the supplier chain where major non-compliance is reported.
2. Scope 3 and hotel-level data
Accor’s climate governance is distributed across hotels, owners, franchisees, services and suppliers. Its Carbon Tracker uses a methodology based on physical flows and categorises emissions into areas including laundry, food, vehicles and IT equipment, which shows that Accor is building operationally granular emissions data rather than relying only on high-level averages.
Suppliers may need to provide:
emissions and energy data.
food supply-chain data.
laundry emissions and water data.
product carbon information.
logistics emissions data.
packaging data.
waste and recycling data.
IT equipment data.
construction and FF&E environmental information.
This has practical implications for hotel suppliers. A laundry provider, food distributor, FF&E supplier, technology vendor or cleaning contractor may be asked to provide data that feeds hotel-level carbon calculations and Accor’s wider ESG disclosures.
3. Responsible sourcing and F&B controls
Food and beverage is a major hospitality supplier category. Accor links responsible sourcing to local, seasonal and sustainable agricultural practices, certified coffee and seafood, animal welfare and reduced transport emissions.
F&B suppliers may need to provide:
origin and traceability data.
local sourcing evidence.
organic or sustainability certification.
seafood certification or improvement evidence.
animal welfare documentation.
packaging information.
cold-chain emissions data.
food waste reduction support.
labour and human rights evidence.
4. Astore and procurement enforcement
Accor’s procurement function, Astore, acts as a supplier selection and commercial access system. Accor describes Astore as supporting responsible sourcing and supplier selection across its hotel network, including certified and sustainable options for properties.
Procurement enforcement may include:
supplier onboarding review.
contract attachment of the Charter.
supplier assessments.
audit participation.
corrective action plans.
supplier exclusion.
procurement delisting.
loss of hotel network access.
Accor’s Charter states that failure to respect its principles may constitute grounds for termination of the commercial relationship.
Important Deadlines
2023: Responsible Procurement Charter version referenced in public documents.
2024: Ethics and CSR Charter and nature-related policies published or updated in Accor’s ESG document library.
2025 onward: Accor states that it publishes CSRD reporting, going beyond previous sustainability disclosures.
Annual: ESG, CDP and sustainability reporting cycles.
Ongoing: Responsible for the Procurement Charter association with purchase and listing contracts.
Ongoing: supplier audits, assessments and corrective action plans.
Ongoing: hotel carbon data collection through operational categories such as food, laundry, vehicles and IT equipment.
Current Status
The framework is active and expanding. Accor maintains a public ESG reporting hub with annual reports, CDP questionnaires, climate, water, circular economy, biodiversity, nature, human rights and procurement policies. Accor reports that 57% of hotels are eco-certified and that it has a 2025 EcoVadis Gold medal rating.
Penalties for Non-Compliance
Enforcement mechanisms include:
corrective action requirements.
third-party audit escalation.
increased supplier disclosure requests.
loss of preferred status.
procurement delisting.
contract termination.
reduced hotel network access.
reputational exposure.
The Charter explicitly states that failure to respect its principles may constitute grounds for termination of the commercial relationship.
Examples of Known Violations
Realistic failure modes include:
refusal to sign the Responsible Procurement Charter.
incomplete supplier or subcontractor disclosure.
failure to cascade requirements upstream.
weak audit performance.
failure to implement corrective action plans.
missing emissions or energy data.
unsupported certified food claims.
weak seafood or animal welfare documentation.
poor laundry water or emissions data.
construction suppliers lacking environmental data.
packaging or single-use product non-compliance.
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